We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to getting our lives back to normal. While many things have changed, one thing has remained the same: our commitment to your safety.
As we reopen our dental practice you may see a few new things have been added for your protection and ours.
We are going beyond the recommendations of the CDC and ADA, we added the use of UVC light disinfection in every room.
Above all we have now added UVC air filtration systems. This will help clean the air of bacterial, viral and allergen aerosols produced during the dental procedures.
Administrative: We will be pre-screening our patients with a few medical questions at the time you call for your dental appointment.
If you are feeling ill on the day of the appointment, we ask that you reschedule your appointment for a later date.
Please call us on your cell phone when you arrive in our parking lot
on the day of your appointment. We will let you know if our clinical team is ready to seat you in the treatment room. This will reduce your time spent in our reception room.
Please ask your friends and relatives to stay in the car rather than coming in with you to your appointment. The exception to this is a parent that needs to accompany a child, or a caregiver that needs to escort a patient. And keep your belongings in the car if possible.
Your temperature will be taken by our administrative team with a “no touch” thermometer and you will also be asked to complete and sign a medical questionnaire and consent on the day of the appointment.
We encourage you to allow us to keep a credit card on file for your account. This will allow you to exit the office more quickly and reduce the need for our team to touch currency, credit cards or personal checks.
Personal Protection Equipment: We will ask that you wear a mask (cloth is fine) as you enter and exit our facility.
You will notice that our entire team will be wearing masks now including our administrative team.
Our clinical team will be wearing additional protective equipment including face shields, clinical gowns, and in many cases, a hair protection cap.
Since the early 1980’s we have always used either disposable products or instruments that can be heat sterilized. All hard surfaces, including dental equipment and counter tops, are wiped down with disinfectants at the end of each patient visit. Plastic barriers that cover x-ray and patient chair control buttons, overhead light handles, chair seat cushions, and computer mouse/ keyboards are changed after each patient.
We will also be wiping down the administrative counters and the reception area throughout the day. Magazines and the coffee service have been removed from the reception room to help facilitate the disinfection routine.
The one thing that has not changed is our commitment to delivering the highest quality of dental care for our patients in a comfortable and safe environment. The protection of our patients and our staff is of the upmost importance to us.
We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends. We hope to see you soon! Please call or email if you have any questions or concerns.
Robert Mokbel, DDS and Staff